Apollo Beach, FL

Studio Policies and Code of Conduct

At IM=X® Pilates South Shore, we strive to maintain a positive, respectful, and safe environment for all our clients and staff members. To ensure a harmonious experience, we kindly request that you adhere to the following guidelines:

Code of Conduct:

• Respect: Treat everyone with respect, kindness, and consideration. Discriminatory language or behavior will not be tolerated.
• Punctuality: We ask that you arrive at least 5 minutes early if you are an existing customer and 10 minutes early if you are new. We want to make sure you are all set to work out and have an amazing experience from the start.
• Positive Attitude: Encourage and support fellow clients and staff. Constructive feedback is welcomed; negativity or complaints should be addressed privately.
• Conflict Resolution: Should any conflicts arise, address them calmly and respectfully. If you need assistance, our staff is here to help mediate and find solutions.

Scheduling and Reservations:

• Booking: Classes and appointments can be booked through our online portal or app. In-person bookings are also available during operating hours.
• Cancellation: We have a 6-hour cancellation policy for group classes due to limited class capacity. Please remove yourself from class via your MindBody account or reach out to us via phone or email. Without notice, there is a $15 late cancellation and no-show fee for unlimited members for group classes. For class-pack holders, the class will be deducted from your account. Should you need to cancel a private/duet session, we ask for 24-hour notice, or the session will be deducted from your account.
• Waitlisting: If a class is fully booked, you can join the waitlist. If a spot becomes available, you will be notified and added to the class on a first-come, first-served basis.

Health and Safety:

• Equipment Usage: Use Pilates equipment as instructed by our trained instructors to prevent injuries and ensure a safe workout. No food or drinks other than water are allowed in the workout space.
• Sanitation: Please use the provided sanitizing wipes to clean equipment before and after use. Equipment is also regularly sanitized by our staff.
• Emergency Procedures: In case of an injury or medical emergency, please notify your instructor immediately. Instructors are trained to respond appropriately.
• Medical History: To tailor workouts to your needs, inform us of any medical conditions, injuries, or limitations. Consult your healthcare provider before starting a new fitness program.

Client Intake and Assessment:

• Health Questionnaire: Before your first session, please fill out our health questionnaire. This information helps our instructors understand your needs and any limitations.
• Initial Consultation: New clients are encouraged to schedule an initial consultation. This allows us to discuss your goals, medical history, and any concerns you may have.
• Customization: Our instructors use the information from your questionnaire and consultation to tailor exercises to your individual needs and abilities.
• Progress Tracking: Periodically, we’ll review your progress and adjust your workout plan to ensure you’re meeting your goals safely.

Minors Policy:

• Minors Under 14: Not permitted in the studio.
• Minors 14–17: May participate if they are enrolled in a class or session, provided a parent or guardian signs a Minor Participant Waiver in person at the studio. Additionally, the parent or guardian must remain on-site for the duration of the class, either by taking the class alongside the minor or waiting in the lobby.

Attire and Equipment:

• Attire: Wear comfortable workout attire that allows for a full range of movement. We recommend tying your hair back. Grip socks are required when on a mat or Xercizer (reformer) and are available for purchase at the studio.
• Personal Equipment: The studio provides everything you may need, including mats, rings, handles, foot loops, weights, and other essentials for your convenience. You’re welcome to bring your own mat and other personal equipment if preferred.

Studio Etiquette:

• Cell Phone Usage: We love for you to document your hard work in the studio (especially if you’re tagging us later!), but please be mindful of not interrupting others’ workouts around you and ask before you record anyone.
• Noise Level: Keep conversations and noise levels low to respect the concentration of others. Enter and exit classes quietly to minimize disruptions to ongoing sessions.
• Late Arrivals: Late arrivals will be allowed to participate up to 5 minutes after the start of the class. After 5 minutes, each instructor has discretion to limit participation to avoid disruptions and injuries. After 5 minutes, your spot may be given to a standby client.

Instructor Qualifications and Training:

• Modifications: Our instructors are here to help you get the most out of your membership and workouts. If you have any questions about how to modify or intensify any exercises, please ask. We encourage you to schedule private sessions in addition to group sessions to get the most out of your workouts.
• Certifications: All our instructors are certified in our IMX courses and undergo rigorous training to ensure they can guide you effectively. Additionally, our instructors regularly attend workshops and courses to stay up to date with the latest techniques and industry trends.

NEW CLIENTS: New to IM=X Pilates? We require an introductory session to familiarize yourself with our patented IM=X Xercizer (reformer). Your certified instructor will teach you the fundamental techniques that will help you create tremendous results.

Privacy & SMS Communications:
This Privacy Policy applies to IM=X Pilates & Fitness South Shore, operated by South Shore Fitness LLC, including our Apollo Beach and FishHawk studio locations in Florida. IM=X Pilates & Fitness South Shore and IM=X Pilates & Fitness FishHawk may collect personal information such as your name, email address, phone number, booking information, and other information you provide when interacting with our studios. This information is used to manage appointments and classes, provide customer service, communicate account and membership information, and send studio-related updates.

Information Sharing and Disclosure
We do not sell, rent, release, or transfer your SMS consent or phone number to any third parties for marketing purposes.
We collect and use customer information, including names, phone numbers, and email addresses, to provide Pilates and fitness services, manage memberships, assist with class bookings, and communicate with customers.

SMS opt-in consent and phone numbers collected for SMS communication purposes are not shared with third parties or affiliates for their marketing or promotional purposes.

PURPOSE OF COLLECTION:
How We Use Your Information
We use the information we collect for the following purposes:
– Communicate with existing clients
-Send appointment reminders to clients

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from IM=X Pilates and Fitness South Shore. This includes SMS messages for customer care. Message frequency varies. Message and data rates may apply. See privacy policy at https://www.imxpilates.com/privacy-policy/. Message HELP for help. Reply STOP to any message to opt out.

Consent to receive promotional text messages is not a condition of purchase.

Mobile information, including phone numbers and SMS opt-in consent, will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. Information may be shared with service providers only as necessary to operate our business and provide services, such as booking, communications, and payment processing.

By providing your information to our studio, you acknowledge these privacy practices and our use of information as described above.