Houston, TX

Studio Policies and Code of Conduct

At IM=X® Pilates & Fitness Houston, we strive to maintain a positive, respectful, inclusive and safe environment for all our clients and staff members. To ensure a harmonious experience, we kindly request you adhere to the following guidelines:

1. Code of Conduct:

• Respect: Treat everyone with respect, kindness and consideration. Discriminatory language or behavior will not be tolerated.
• Punctuality: We ask that you arrive a few minutes minutes early if you are an existing client and 10 – 15 minutes early if you are new. PLEASE NOTE THAT YOU WILL NOT BE ADMITTED TO CLASS IF YOU ARE 10 OR MORE MINUTES LATE.
• Positive Attitude: Encourage and support fellow clients and staff. Constructive feedback is welcome; negativity or complaints should be addressed privately.
• Conflict Resolution: Should any conflicts arise, please remain calm and respectful. If you need assistance, our staff can help mediate and find solutions.

2. Scheduling and Reservations:

• Booking: Classes and appointments can be booked up to 30 minutes before the start of the class through our online portal or the MindBody app. In-person bookings are also possible during operating hours.
• Cancellations: We have a 6-hour cancellation policy for group classes due to limited class capacity. Please remove yourself from class via your MindBody account or reach out to us via phone or email. Without timely notice, there is a $15 late cancellation/no-show fee for unlimited members for group classes. For class-pack holders, the class will be deducted from your account. Private sessions must be canceled 24 hours in advance or the class will be deducted from your account.
• Waitlisting: If a class is fully booked, you may be able to join the waitlist. If a spot becomes available, you will be notified and added to the class in accordance with the order you joined the waitlist.
• Timeliness: For the safety of all, no one will be admitted more than five minutes late to class.

3. Health and Safety:

• Equipment Usage: Use Pilates equipment as instructed by our trained instructors to prevent injuries and ensure a safe workout. No food or drinks other than water is allowed in the studio.
• Sanitation: Our instructors clean the equipment after each class. Wipes are available if you would like to wipe down the equipment yourself.
• Emergency Procedures: In case of an injury or medical emergency, please notify your instructor immediately. Instructors are CPR certified and trained to respond appropriately.
• Medical History: To tailor workouts to your needs, please inform us of any medical conditions, injuries, or limitations. Consult your healthcare provider before starting a new fitness program.

4. Client Intake and Assessment:

• Health Questionnaire: Before your first session, please complete our health questionnaire. This information helps our instructors understand your needs and any limitations.
• Initial Consultation: New clients are encouraged to schedule an initial consultation. This allows us to discuss your goals, medical history, and any concerns you may have.
• Customization: Our instructors use the information from your questionnaire and consultation to tailor exercises to your individual needs and abilities.
• Progress Tracking: Periodically, we’ll review your progress and adjust your workout plan to ensure you’re meeting your goals safely.

5. Attire and Equipment:

• Shoes: Please remove street shoes before entering the studio. Grip socks are required and are available for purchase at the front desk.
• Attire: Wear comfortable workout attire that allows for a full range of movement. We recommend tying your hair back.
• Personal Equipment: The studio provides everything you may need, including mats, rings, handles, foot loops, weights and other essentials for your convenience. You are welcome to bring your own mat and other personal equipment if preferred.

6. Instructor Qualifications and Training:

• Modifications: Our instructors are here to help you get the most out of your membership and workouts. If you have any questions about how to modify or intensify any exercises, please ask. We encourage you to schedule private sessions in addition to group sessions.
• Certifications: All of our instructors are certified in IM=X® Pilates and undergo rigorous training to ensure they can guide you effectively. Additionally, our instructors regularly attend workshops and courses to stay up-to-date with the latest techniques and industry trends.

NEW CLIENTS:

New to IM=X® Pilates? We require an introductory session to familiarize you with our patented IM=X® Xercizer, the IM=X® version of the reformer. Your certified instructor will teach you the fundamental techniques that differentiate IM=X® Pilates and which will help you create tremendous results.